Grubhub deactivation appeal

How the Grubhub appeal works

Deactivation flows from the Delivery Partner Agreement and Grubhub's published Deactivation Policy, and the agreement itself (Section 11) promises delivery partners the chance to appeal any termination, so aim the appeal at the exact policy category cited. If the notice cites three account violations, answer each of the three separately. Distinguish a paused account (third-violation block, under review) from a terminated contract; for a pause, frame your reply as adding information to the review.

What a strong Grubhub appeal reads like

Short, factual, professional. Open with the exact reason or violations named, then answer each one with dates, order details, and attached proof. Grubhub asks for a detailed explanation with supporting documents, so attach files instead of describing them, and keep images in .JPEG or .PNG. Own any real mistake once, plainly, with the fix. No anger, no life story, no threats.

If your appeal is denied

Denied: re-appeal through the same email thread or the form with NEW evidence; nothing in Grubhub's policy caps attempts, and the 90-day window leaves room for a stronger second try. The contractual path is INDIVIDUAL ARBITRATION before the American Arbitration Association under the Delivery Partner Agreement (Section 12), unless you opted out within 30 days of accepting the agreement (opt-outs go to driverinfo@grubhub.com). Arbitration has a REQUIRED first step: an informal phone conference. Send Grubhub written notice that you want one; the agreement says the call happens within 7 days of Grubhub receiving the notice, and the deadline clock on your claims pauses while you wait. Some disputes end at that call. A formal demand must go by certified mail to Grubhub, 5 Bryant Park, 15th Floor, New York, NY 10018, Attn: General Counsel, signed in ink; the agreement rejects digital signatures. Grubhub pays the arbitrator's fees, filing and admin costs are shared, and the hearing happens in your county. If the background or driving report is wrong, dispute it directly with the company that made it (usually Checkr). The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to the platform automatically. Fixing a wrong report is often the easiest win there is. Seattle drivers: Grubhub is covered by the App-Based Worker Deactivation Rights Ordinance, and Seattle OLS has already made Grubhub redo one deactivation and pay penalties (late 2025). That means 14 days notice before most deactivations, access to the records behind it, a challenge process, and reinstatement with back pay if the deactivation was unjustified; file with Seattle OLS within 90 days. NYC: the December 2025 deactivation law (Int. 1332, in effect since late January 2026) covers Grubhub, Seamless, and Relay; it requires a stated reason, an appeal process, and 120 days notice before a permanent removal.

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