Privacy policy

Effective July 7, 2026.

Reinstara helps you write a deactivation appeal. We try to collect as little as possible and keep it only as long as we need to.

What we collect

• What you type to generate your appeal: the platform, the reason, your account of what happened, the evidence types you have, and the name you sign with. Your deactivation notice may include sensitive details (name, driver ID, background or safety allegations); we treat those as sensitive.
• Your email, to deliver the appeal and to ask once later whether it worked.
• Basic technical data (such as IP) to prevent abuse of the free tool.

How long we keep it

We use your notice and story to generate the draft and to let you re-download it for a limited time (about 30 days), then delete them. We also keep a copy of the notice itself with names, contact details, and ID numbers removed, so our detection improves for the next driver. Beyond that we keep only anonymized, structured information (for example: platform, reason, whether evidence was available, outcome) to improve the tool and understand what works. That aggregated data cannot identify you.

How we use AI

We generate appeals using an AI provider under an agreement that your content is not used to train their models, and we disclose that here.

What we don't do

We don't sell your data. We don't publish your story, outcome, or a testimonial without your specific, separate consent. We encrypt data in transit.

The outcome follow-up

After you buy an appeal, we email you once, about ten days later, to ask whether it was accepted. It is one email, disclosed at checkout, and it ends whether or not you answer. Case updates you request (like marking your appeal as sent) carry their own one-click mute link. Outcome data is used only in aggregate.

Your choices

Depending on where you live (for example California under the CCPA/CPRA), you may have the right to access or delete your information. Contact us to exercise those rights. We'll add a support contact address at launch.