Reinstara

Grubhub: Dropped orders / completion behavior deactivation appeal

Independent self-help tool. We are not Grubhub, not affiliated with Grubhub, and we never ask for your Grubhub password.

Check my Grubhub notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Grubhub publishes no completion-rate cutoff today. The visible stats, 'offer commitment rate', 'on-time arrival', and 'schedule commitment rate', set your program level (Partner, Pro, Premier) and block access, not your account. The old attendance-rate and block-drop-rate rules are gone from current policy. The account risk is the 'unassigned orders' violation when you accept and then drop, and drivers report breach-of-contract emails citing a high cancellation rate after a bad stretch.

Where and when to appeal

Channel
Two official routes. First: reply to the deactivation email itself with a detailed explanation and your files; for violation cases the email subject is 'Your Grubhub Account is Blocked', and your reply is the appeal. Second: the 'Delivery Partners Request Form' on the driver help site, topic 'Deactivation Appeals', using the email and phone you signed up with. Attach photos or screenshots as .JPEG or .PNG only. Do not call Driver Care about violations; Grubhub's own help page says they cannot help with those. No dedicated appeals inbox (such as a driverappeals@ address) appears on any current official page, so the email thread and the form are the real channels.
Deadline
90 days from the date of the deactivation email, per Grubhub's challenge procedure. Seattle fraud suspensions ask for a reply within 7 days. Grubhub also says appeal windows vary by market, so file within the first week if you can.
Decision time
Grubhub says up to 14 days, and that it will notify you if it needs more time. Drivers report answers anywhere from 2 days to a few weeks, and some hear nothing until they send a follow-up.

The evidence that moves this reason

  • Screenshots of your level and stats screens
  • The dropped orders with the reason for each (restaurant closed, food never started, wait past a reasonable window, app crash)
  • Support chats where you asked to be unassigned
  • Your completed-order history for the months around the flag

What actually works

Explain the drops instead of fighting the number. Split them into drops with a real cause, backed by chats and timestamps, and the few that were on you. Point to the months of completed deliveries around them, then say what changed, like taking fewer stacked offers, so the pattern reads as fixed rather than argued.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Grubhub appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Grubhub appeal page.