Gopuff deactivation appeal

How the Gopuff appeal works

Deactivation emails are often vague. Gopuff's own guidelines do not list every trigger, and the D.C. Attorney General found Gopuff does not tell drivers the full rule set, so expect to answer the likely reason rather than a named incident. Two things that look like deactivation but are not: expired documents cause a temporary hold that clears when you upload the current document, and Gopuff has closed dozens of facilities since 2022, so if offers and blocks vanished with no violation email, check whether your local facility or market closed before treating it as a deactivation.

What a strong Gopuff appeal reads like

Short, factual, specific. Name your facility or market, your start date, and the exact order IDs and dates in question. Answer the stated reason first, attach records instead of describing them, and close with one plain sentence about your record and what you changed. You are an independent contractor under the Delivery Partner Agreement, so frame it as answering a contract standard, not asking a boss for your job back. No anger and no long story.

If your appeal is denied

• The contract path is JAMS arbitration, not court (both June 2025 driver terms; a New York court has already sent Gopuff driver claims to arbitration).
• Before filing you must complete a 60-day informal dispute step: email legal@gopuff.com with your name, phone number, mailing address, the email on your account, and a short description of the dispute, and ask for the phone conference the terms provide.
• Many disputes end at this step, and the arbitration Request itself must be mailed with a real signature to Gopuff, Attn: Legal Department, 537 N.
• 3rd Street, Philadelphia, PA 19123.
• Small claims court stays open for qualifying claims, and drivers who mailed an opt-out within their first 30 days can sue in court instead.
• If the background or driving report is wrong, dispute it directly with the company that made it: for Gopuff that is Yardstik for checks run since December 1, 2025, and Checkr for older ones (your adverse-action email names the vendor).
• The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to the platform automatically.
• Fixing a wrong report is often the easiest win there is.
• Seattle drivers: Gopuff runs Seattle facilities and publishes Seattle driver pay and sick-time pages, so the city's App-Based Worker Deactivation Rights Ordinance (Jan 2025: 14 days' notice, records access, reinstatement plus back pay when unjustified) should cover Gopuff work there; file with the Seattle Office of Labor Standards within 90 days.
• California drivers: the appeal right and the conviction limits (Business and Professions Code 7458 lists under Prop 22) are written into your terms, so name the exact section when you appeal.

Free guides: what to do if your appeal is denied · how to dispute a wrong background check. If the next step is formal, the escalation packet ($49) writes the documents.