Grubhub: Rating below Grubhub's market minimum deactivation appeal

Independent self-help tool. We are not Grubhub, not affiliated with Grubhub, and we never ask for your Grubhub password.

Check my Grubhub notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Grubhub's policy lets it set a minimum average rating, counting both diner and restaurant ratings, market by market, and deactivate if the rating stays low after a warning. No threshold is published. That vagueness cuts both ways: you cannot see the line, but the policy says you get notified and get a chance to improve before removal.

Where and when to appeal

Channel

Two official routes. First: reply to the deactivation email itself with a detailed explanation and your files; for violation cases the email subject is 'Your Grubhub Account is Blocked', and your reply is the appeal. Second: the 'Delivery Partners Request Form' on the driver help site, topic 'Deactivation Appeals', using the email and phone you signed up with. Attach photos or screenshots as .JPEG or .PNG only. Do not call Driver Care about violations; Grubhub's own help page says they cannot help with those. No dedicated appeals inbox (such as a driverappeals@ address) appears on any current official page, so the email thread and the form are the real channels.

Deadline

90 days from the date of the deactivation email, per Grubhub's challenge procedure. Seattle fraud suspensions ask for a reply within 7 days. Grubhub also says appeal windows vary by market, so file within the first week if you can.

Decision time

Grubhub says up to 14 days, and that it will notify you if it needs more time. Drivers report answers anywhere from 2 days to a few weeks, and some hear nothing until they send a follow-up.

The evidence that moves this reason

The warning notice and its date, or a statement that none ever arrived
Your rating trend over time
What dragged the low stretch (restaurant delays rated against you, stacked orders, a rough batch of addresses)
Friendly customer messages
Complaint-free months before and after

What actually works

Two checks first: did the required warning ever come, and did the rating recover after it. If either favors you, lead with that. Then show the low marks trace to things outside your control, like restaurant delays, and that the recent trend is up. Ask what number your market requires so you can speak to it directly.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

Write my Grubhub appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Grubhub appeal page.