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Grubhub: Fraud flag (location, delivery progress, or pay gaming) deactivation appeal

Independent self-help tool. We are not Grubhub, not affiliated with Grubhub, and we never ask for your Grubhub password.

Check my Grubhub notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Grubhub's fraud policy covers hiding or faking your location, giving false arrival or dropoff updates, canceling orders to collect cancellation pay, buying extra items on the Driver Card, and, in Seattle, padding engaged time or miles. These count as material breach and can end the account in one step, no three-strike count. Drivers report waves of fraud pauses tied to 'intentionally delaying' deliveries, often while running a second app, with emails that only say the activity is often linked to fraud and name nothing specific.

Where and when to appeal

Channel
Two official routes. First: reply to the deactivation email itself with a detailed explanation and your files; for violation cases the email subject is 'Your Grubhub Account is Blocked', and your reply is the appeal. Second: the 'Delivery Partners Request Form' on the driver help site, topic 'Deactivation Appeals', using the email and phone you signed up with. Attach photos or screenshots as .JPEG or .PNG only. Do not call Driver Care about violations; Grubhub's own help page says they cannot help with those. No dedicated appeals inbox (such as a driverappeals@ address) appears on any current official page, so the email thread and the form are the real channels.
Deadline
90 days from the date of the deactivation email, per Grubhub's challenge procedure. Seattle fraud suspensions ask for a reply within 7 days. Grubhub also says appeal windows vary by market, so file within the first week if you can.
Decision time
Grubhub says up to 14 days, and that it will notify you if it needs more time. Drivers report answers anywhere from 2 days to a few weeks, and some hear nothing until they send a follow-up.

The evidence that moves this reason

  • Your GPS trail for the flagged days
  • Timestamps showing drive time matched the distance
  • The order sequence if you run more than one app, with an honest note that you do
  • Driver Card receipts matching what the customer ordered
  • Screenshots of app glitches or failed location pings
  • Your phone model and app version if location was the issue

What actually works

Ask Grubhub to name the exact orders and dates, then rebuild those deliveries minute by minute with your records. Drivers report reactivations after a calm, factual dispute that asked for specifics, so precision is the play. Name the innocent cause plainly, like a second app stretching one dropoff or a garage killing your signal. Do not apologize for 'delays' in general terms; answer the orders. If you really did game pay, denying it usually fails, and owning it once is the only honest route.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

Write my Grubhub appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Grubhub appeal page.