Grubhub: Three account violations in 90 days deactivation appeal

What this deactivation means

Grubhub pauses the account at the third violation inside a rolling 90 days and emails 'Your Grubhub Account is Blocked'. Violations are flags like unassigning accepted orders, marking an open restaurant closed, slow pickup or dropoff, wrong-place delivery, bad or wrong dropoff photos, skipping the delivery PIN, or avoiding an ID scan. Each flag should have arrived as an app notice you had to acknowledge, and each one falls off after 90 days on its own. False positives drivers report: an unassign after a restaurant wait ran long, a closed report that was true when you were at the door, GPS drift placing you somewhere else, and photo flags from dark porches.

Where and when to appeal

The evidence that moves this reason

• Screenshots of the app's 'Account Violations' screen showing all three flags and dates
• order numbers, dates, and times for each
• proof of restaurant waits (support chats, timestamps)
• dropoff photos with time and location
• your GPS history for those deliveries (a Google Maps timeline export works)
• support chats where you reported the problem when it happened

What actually works

Answer each of the three violations separately, in order, with proof. Two or three sentences each: what the flag says, what actually happened, which attachment shows it. If one flag is fair, admit that one; it makes your denials of the other two believable. Ask Grubhub to remove the wrong violations, since three inside 90 days is what triggered the block.

You can win this one, but only with strong, specific proof; a form letter won't move it.

If Grubhub denies the appeal

Denied: re-appeal through the same email thread or the form with NEW evidence; nothing in Grubhub's policy caps attempts, and the 90-day window leaves room for a stronger second try. The contractual path is INDIVIDUAL ARBITRATION before the American Arbitration Association under the Delivery Partner Agreement (Section 12), unless you opted out within 30 days of accepting the agreement (opt-outs go to driverinfo@grubhub.com). Arbitration has a REQUIRED first step: an informal phone conference. Send Grubhub written notice that you want one; the agreement says the call happens within 7 days of Grubhub receiving the notice, and the deadline clock on your claims pauses while you wait. Some disputes end at that call. A formal demand must go by certified mail to Grubhub, 5 Bryant Park, 15th Floor, New York, NY 10018, Attn: General Counsel, signed in ink; the agreement rejects digital signatures. Grubhub pays the arbitrator's fees, filing and admin costs are shared, and the hearing happens in your county. If the background or driving report is wrong, dispute it directly with the company that made it (usually Checkr). The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to the platform automatically. Fixing a wrong report is often the easiest win there is. Seattle drivers: Grubhub is covered by the App-Based Worker Deactivation Rights Ordinance, and Seattle OLS has already made Grubhub redo one deactivation and pay penalties (late 2025). That means 14 days notice before most deactivations, access to the records behind it, a challenge process, and reinstatement with back pay if the deactivation was unjustified; file with Seattle OLS within 90 days. NYC: the December 2025 deactivation law (Int. 1332, in effect since late January 2026) covers Grubhub, Seamless, and Relay; it requires a stated reason, an appeal process, and 120 days notice before a permanent removal.