Grubhub: Three account violations in 90 days deactivation appeal

Independent self-help tool. We are not Grubhub, not affiliated with Grubhub, and we never ask for your Grubhub password.

Check my Grubhub notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Grubhub pauses the account at the third violation inside a rolling 90 days and emails 'Your Grubhub Account is Blocked'. Violations are flags like unassigning accepted orders, marking an open restaurant closed, slow pickup or dropoff, wrong-place delivery, bad or wrong dropoff photos, skipping the delivery PIN, or avoiding an ID scan. Each flag should have arrived as an app notice you had to acknowledge, and each one falls off after 90 days on its own. False positives drivers report: an unassign after a restaurant wait ran long, a closed report that was true when you were at the door, GPS drift placing you somewhere else, and photo flags from dark porches.

Where and when to appeal

Channel

Two official routes. First: reply to the deactivation email itself with a detailed explanation and your files; for violation cases the email subject is 'Your Grubhub Account is Blocked', and your reply is the appeal. Second: the 'Delivery Partners Request Form' on the driver help site, topic 'Deactivation Appeals', using the email and phone you signed up with. Attach photos or screenshots as .JPEG or .PNG only. Do not call Driver Care about violations; Grubhub's own help page says they cannot help with those. No dedicated appeals inbox (such as a driverappeals@ address) appears on any current official page, so the email thread and the form are the real channels.

Deadline

90 days from the date of the deactivation email, per Grubhub's challenge procedure. Seattle fraud suspensions ask for a reply within 7 days. Grubhub also says appeal windows vary by market, so file within the first week if you can.

Decision time

Grubhub says up to 14 days, and that it will notify you if it needs more time. Drivers report answers anywhere from 2 days to a few weeks, and some hear nothing until they send a follow-up.

The evidence that moves this reason

Screenshots of the app's 'Account Violations' screen showing all three flags and dates
Order numbers, dates, and times for each
Proof of restaurant waits (support chats, timestamps)
Dropoff photos with time and location
Your GPS history for those deliveries (a Google Maps timeline export works)
Support chats where you reported the problem when it happened

What actually works

Answer each of the three violations separately, in order, with proof. Two or three sentences each: what the flag says, what actually happened, which attachment shows it. If one flag is fair, admit that one; it makes your denials of the other two believable. Ask Grubhub to remove the wrong violations, since three inside 90 days is what triggered the block.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Grubhub appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Grubhub appeal page.