Gopuff: Alcohol / regulated delivery violation (ID check) deactivation appeal

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Check my Gopuff notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

The guidelines list these verbatim as deactivation grounds: failing to check ID, forging a customer's signature, making an unattended delivery on an order containing alcohol, delivering alcohol to a minor or visibly intoxicated person, and making unauthorized alcohol replacements. Alcohol is core Gopuff business and every driver passes an alcohol certification course at onboarding, so these flags are treated strictly. Drivers report false positives from ID-scanner or app failures during the check step and from orders they returned because no sober adult was there to receive them.

Where and when to appeal

Channel

California is the only place Gopuff promises an appeal: email driverengagement@gopuff.com within 10 business days of the termination notice (this right is written into the June 2025 California driver terms), and follow the appeal instructions at the end of the termination email itself. Also open the 'Gopuff Driver' app: 'Account' tab, then 'Get Support', then 'Contact and Feedback', then 'Contact Support', then 'Start Conversation'. Outside California the contract gives no formal appeal right, so use the same in-app support chat, reply directly to the termination email, and email support@gopuff.com (partners@gopuff.com also reaches Gopuff). One clear message with evidence attached beats many short ones. Note: driversupport@gopuff.com does not appear on any official Gopuff page; do not rely on it.

Deadline

California: the driver terms give 10 business days to email your appeal, and the help page says up to one week to submit supporting information, so treat one week as the safe target. Other states: no published deadline, but send it fast while records are fresh. Seattle: 90 days to challenge under the city ordinance.

Decision time

Gopuff publishes no review timeline. The California terms only promise that Gopuff will tell you about any further appeal steps after you file, and a reversal arrives as an email saying your contract is reinstated. Drivers report support replies can take days and some never get a clear answer, so follow up in the same chat thread instead of opening new tickets.

The evidence that moves this reason

Your alcohol certification
The app's ID-scan record for the flagged order
The return record if you brought the order back to the facility
A written timeline of what happened at the door
Any customer messages

What actually works

Answer the exact order they flagged. Show the check you actually did: the scan, the visual check, or the return when the customer could not receive it. If the scan step failed on the app side, say so plainly and ask Gopuff to pull the scan log for that order. Never use words that accept you handed alcohol to the wrong person if you did not.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

Write my Gopuff appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Gopuff appeal page.