Gopuff: Fraud flag (promo/referral abuse, order manipulation) deactivation appeal

Independent self-help tool. We are not Gopuff, not affiliated with Gopuff, and we never ask for your Gopuff password.

Check my Gopuff notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

The guidelines say accounts that abuse the platform or engage in fraud will be deactivated: gaming a referral system or promotion, placing orders as a customer and delivering them to yourself, false onboarding information, tampering with deliveries or theft, bots, and using multiple accounts or devices. Automated flags sweep in normal-looking behavior: a household member's customer account at your address, promo use on your own customer account, a second phone, or deliveries that happen to land near your home.

Where and when to appeal

Channel

California is the only place Gopuff promises an appeal: email driverengagement@gopuff.com within 10 business days of the termination notice (this right is written into the June 2025 California driver terms), and follow the appeal instructions at the end of the termination email itself. Also open the 'Gopuff Driver' app: 'Account' tab, then 'Get Support', then 'Contact and Feedback', then 'Contact Support', then 'Start Conversation'. Outside California the contract gives no formal appeal right, so use the same in-app support chat, reply directly to the termination email, and email support@gopuff.com (partners@gopuff.com also reaches Gopuff). One clear message with evidence attached beats many short ones. Note: driversupport@gopuff.com does not appear on any official Gopuff page; do not rely on it.

Deadline

California: the driver terms give 10 business days to email your appeal, and the help page says up to one week to submit supporting information, so treat one week as the safe target. Other states: no published deadline, but send it fast while records are fresh. Seattle: 90 days to challenge under the city ordinance.

Decision time

Gopuff publishes no review timeline. The California terms only promise that Gopuff will tell you about any further appeal steps after you file, and a reversal arrives as an email saying your contract is reinstated. Drivers report support replies can take days and some never get a clear answer, so follow up in the same chat thread instead of opening new tickets.

The evidence that moves this reason

Your customer-account order history if it overlaps with your driving
A plain statement of who ordered what in your household
Your device list
Referral history
Delivery records showing the flagged orders were real and completed normally

What actually works

Deny plainly what did not happen, then explain the innocent overlap the system probably saw and offer the records that show it. If something real happened, own that one thing once and keep the rest of your record in view; blanket denials against data usually go nowhere.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

Write my Gopuff appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Gopuff appeal page.