Gopuff: Account sharing / identity mismatch deactivation appeal

Independent self-help tool. We are not Gopuff, not affiliated with Gopuff, and we never ask for your Gopuff password.

Check my Gopuff notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Using an account not tied to your own name and background check, or letting anyone else use yours, is on the official deactivation list. The D.C. record shows Gopuff also suspends or terminates for someone else performing a delivery, sharing a vehicle with another delivery partner, bringing a guest on a delivery, and delivering in a mode you were not approved for. The driver terms allow facial recognition for identity verification, so a failed face check, a passenger, or a helper carrying a bag to the door can all read as sharing.

Where and when to appeal

Channel

California is the only place Gopuff promises an appeal: email driverengagement@gopuff.com within 10 business days of the termination notice (this right is written into the June 2025 California driver terms), and follow the appeal instructions at the end of the termination email itself. Also open the 'Gopuff Driver' app: 'Account' tab, then 'Get Support', then 'Contact and Feedback', then 'Contact Support', then 'Start Conversation'. Outside California the contract gives no formal appeal right, so use the same in-app support chat, reply directly to the termination email, and email support@gopuff.com (partners@gopuff.com also reaches Gopuff). One clear message with evidence attached beats many short ones. Note: driversupport@gopuff.com does not appear on any official Gopuff page; do not rely on it.

Deadline

California: the driver terms give 10 business days to email your appeal, and the help page says up to one week to submit supporting information, so treat one week as the safe target. Other states: no published deadline, but send it fast while records are fresh. Seattle: 90 days to challenge under the city ordinance.

Decision time

Gopuff publishes no review timeline. The California terms only promise that Gopuff will tell you about any further appeal steps after you file, and a reversal arrives as an email saying your contract is reinstated. Drivers report support replies can take days and some never get a clear answer, so follow up in the same chat thread instead of opening new tickets.

The evidence that moves this reason

A clear new selfie matching your government ID
An explanation of what tripped the flag (new phone, changed appearance, bad lighting, a passenger who never touched the app)
Proof you personally made the flagged deliveries, like your GPS trail and customer PIN validations

What actually works

Make it about identity: it has always been you on the account, here is why the check misfired, and you will re-verify any time they ask. If someone else really did deliver on your account, that sits on the barred list and appeals rarely move it; honesty about a one-time lapse is the only real path.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

Write my Gopuff appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Gopuff appeal page.