Gopuff: Expired or invalid documents (license/insurance) deactivation appeal
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What this deactivation means
Gopuff's guidelines say an account is temporarily deactivated until an expired document is fixed. Gopuff often warns before a document expires, but the responsibility stays with you. Drivers report the same hold when an upload is blurry, cut off, or under a name that does not match the account, so a fresh valid document can still bounce.
Where and when to appeal
Channel
California is the only place Gopuff promises an appeal: email driverengagement@gopuff.com within 10 business days of the termination notice (this right is written into the June 2025 California driver terms), and follow the appeal instructions at the end of the termination email itself. Also open the 'Gopuff Driver' app: 'Account' tab, then 'Get Support', then 'Contact and Feedback', then 'Contact Support', then 'Start Conversation'. Outside California the contract gives no formal appeal right, so use the same in-app support chat, reply directly to the termination email, and email support@gopuff.com (partners@gopuff.com also reaches Gopuff). One clear message with evidence attached beats many short ones. Note: driversupport@gopuff.com does not appear on any official Gopuff page; do not rely on it.
Deadline
California: the driver terms give 10 business days to email your appeal, and the help page says up to one week to submit supporting information, so treat one week as the safe target. Other states: no published deadline, but send it fast while records are fresh. Seattle: 90 days to challenge under the city ordinance.
Decision time
Gopuff publishes no review timeline. The California terms only promise that Gopuff will tell you about any further appeal steps after you file, and a reversal arrives as an email saying your contract is reinstated. Drivers report support replies can take days and some never get a clear answer, so follow up in the same chat thread instead of opening new tickets.
The evidence that moves this reason
A current, legible insurance declarations page with your name matching the account
An unexpired driver's license
The upload confirmation
A note of the date you fixed it
What actually works
Treat it as paperwork, not an accusation. Upload the current document, then tell support in the chat exactly what you replaced and when. The guidelines call this hold temporary, so it should clear once the document does; chase it in the same thread if it drags.
Good news on the odds: this is one of the reasons people win most often, when they bring the right proof.