Gopuff: Expired or invalid documents (license/insurance) deactivation appeal

What this deactivation means

Gopuff's guidelines say an account is temporarily deactivated until an expired document is fixed. Gopuff often warns before a document expires, but the responsibility stays with you. Drivers report the same hold when an upload is blurry, cut off, or under a name that does not match the account, so a fresh valid document can still bounce.

Where and when to appeal

The evidence that moves this reason

• A current, legible insurance declarations page with your name matching the account
• an unexpired driver's license
• the upload confirmation
• a note of the date you fixed it

What actually works

Treat it as paperwork, not an accusation. Upload the current document, then tell support in the chat exactly what you replaced and when. The guidelines call this hold temporary, so it should clear once the document does; chase it in the same thread if it drags.

Good news on the odds: this is one of the reasons people win most often, when they bring the right proof.

If Gopuff denies the appeal

Denied: the contract path is JAMS arbitration, not court (both June 2025 driver terms; a New York court has already sent Gopuff driver claims to arbitration). Before filing you must complete a 60-day informal dispute step: email legal@gopuff.com with your name, phone number, mailing address, the email on your account, and a short description of the dispute, and ask for the phone conference the terms provide. Many disputes end at this step, and the arbitration Request itself must be MAILED with a real signature to Gopuff, Attn: Legal Department, 537 N. 3rd Street, Philadelphia, PA 19123. Small claims court stays open for qualifying claims, and drivers who mailed an opt-out within their first 30 days can sue in court instead. If the background or driving report is wrong, dispute it directly with the company that made it: for Gopuff that is Yardstik for checks run since December 1, 2025, and Checkr for older ones (your adverse-action email names the vendor). The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to the platform automatically. Fixing a wrong report is often the easiest win there is. Seattle drivers: Gopuff runs Seattle facilities and publishes Seattle driver pay and sick-time pages, so the city's App-Based Worker Deactivation Rights Ordinance (Jan 2025: 14 days' notice, records access, reinstatement plus back pay when unjustified) should cover Gopuff work there; file with the Seattle Office of Labor Standards within 90 days. California drivers: the appeal right and the conviction limits (Business and Professions Code 7458 lists under Prop 22) are written into your terms, so name the exact section when you appeal.