Dispute a Gopuff background check: appeal a failed or wrong report

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Check my Gopuff notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Gopuff runs a criminal check on all delivery partners and a Motor Vehicle Record where you drive, and results that miss its criteria deactivate the account. Yardstik runs checks started since December 1, 2025; Checkr ran earlier ones, so your adverse-action notice names the vendor. Common report errors: another person's record under a similar name or birth date, sealed or dismissed cases shown as active, old items past FCRA reporting limits, minor infractions misread as serious offenses, and court updates missed so cases sit marked pending. Drivers also report temporary deactivations while a re-run check sits incomplete. In California, the Prop 22 lists in Business and Professions Code 7458 control which convictions can remove you.

How to dispute a Gopuff background check

The report usually comes from Checkr, not Gopuff. Dispute the mistake with Checkr for free; the law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to Gopuff automatically. Then appeal the deactivation itself, so your account gets another look and not just the report.

Where and when to appeal

Channel

California is the only place Gopuff promises an appeal: email driverengagement@gopuff.com within 10 business days of the termination notice (this right is written into the June 2025 California driver terms), and follow the appeal instructions at the end of the termination email itself. Also open the 'Gopuff Driver' app: 'Account' tab, then 'Get Support', then 'Contact and Feedback', then 'Contact Support', then 'Start Conversation'. Outside California the contract gives no formal appeal right, so use the same in-app support chat, reply directly to the termination email, and email support@gopuff.com (partners@gopuff.com also reaches Gopuff). One clear message with evidence attached beats many short ones. Note: driversupport@gopuff.com does not appear on any official Gopuff page; do not rely on it.

Deadline

California: the driver terms give 10 business days to email your appeal, and the help page says up to one week to submit supporting information, so treat one week as the safe target. Other states: no published deadline, but send it fast while records are fresh. Seattle: 90 days to challenge under the city ordinance.

Decision time

Gopuff publishes no review timeline. The California terms only promise that Gopuff will tell you about any further appeal steps after you file, and a reversal arrives as an email saying your contract is reinstated. Drivers report support replies can take days and some never get a clear answer, so follow up in the same chat thread instead of opening new tickets.

The evidence that moves this reason

Your free copy of the report from the vendor portal (Yardstik profile or Checkr Candidate Portal)
Court papers showing dismissal, expungement, or case closure
A current DMV printout
Your valid license and insurance
Proof of identity if the record belongs to someone else

What actually works

This one is about whether the report is right, not about persuading anyone. Dispute the error with the vendor first, then tell Gopuff in the same appeal that a dispute is filed and attach your court or DMV papers. When the corrected report reaches Gopuff, ask them to re-run eligibility against it.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Gopuff appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Gopuff appeal page.

More on background-check disputes: how to dispute a wrong report (FCRA) · what 3,104 background-check complaints show.