Gopuff: Missed scheduled deliveries / reliability (no-shows) deactivation appeal

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Check my Gopuff notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Scheduled delivery blocks still exist: per the 2025 D.C. Attorney General record, drivers request shifts by Thursday midnight, get assignments Friday morning, and Gopuff tracks who shows up, handing future shifts to more reliable drivers first. Absenteeism and leaving mid-shift sit on Gopuff's suspension and termination list, on-shift drivers who decline offers risk losing the shift and future scheduling access, and working another gig app during a Gopuff shift is its own listed trigger. In practice this usually costs scheduling priority or shift access before it ends the account, but attendance alone does appear as a termination reason.

Where and when to appeal

Channel

California is the only place Gopuff promises an appeal: email driverengagement@gopuff.com within 10 business days of the termination notice (this right is written into the June 2025 California driver terms), and follow the appeal instructions at the end of the termination email itself. Also open the 'Gopuff Driver' app: 'Account' tab, then 'Get Support', then 'Contact and Feedback', then 'Contact Support', then 'Start Conversation'. Outside California the contract gives no formal appeal right, so use the same in-app support chat, reply directly to the termination email, and email support@gopuff.com (partners@gopuff.com also reaches Gopuff). One clear message with evidence attached beats many short ones. Note: driversupport@gopuff.com does not appear on any official Gopuff page; do not rely on it.

Deadline

California: the driver terms give 10 business days to email your appeal, and the help page says up to one week to submit supporting information, so treat one week as the safe target. Other states: no published deadline, but send it fast while records are fresh. Seattle: 90 days to challenge under the city ordinance.

Decision time

Gopuff publishes no review timeline. The California terms only promise that Gopuff will tell you about any further appeal steps after you file, and a reversal arrives as an email saying your contract is reinstated. Drivers report support replies can take days and some never get a clear answer, so follow up in the same chat thread instead of opening new tickets.

The evidence that moves this reason

Your schedule and completion history
Proof for any legitimate miss (accident or police report, ER note, app or check-in failure screenshots, the facility closed or dark when you arrived)
Dates and block times for everything you cite

What actually works

Own the missed blocks and give the honest reason for each, with dates. Show the months you did show up next to the bad stretch, say what changed, and ask them to weigh the whole record. If the app or the facility caused a miss, lead with that record instead of an apology.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Gopuff appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Gopuff appeal page.