Uber: Low rating (below ~4.6) deactivation appeal

Independent self-help tool. We are not Uber, not affiliated with Uber, and we never ask for your Uber password.

Check my Uber notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Your rolling average fell under your market's minimum (often ~4.6). Rideshare-specific; temporary rating cases run a separate quality track, sometimes gated behind a course.

Where and when to appeal

Channel

In-app Review Center, the only official appeal channel. Not email, phone, or a Greenlight Hub visit.

Deadline

No public deadline; submit as soon as you have your evidence.

Decision time

Typically 3 to 7 business days, tracked in the Review Center. Don't follow up before ~3 days.

The evidence that moves this reason

Screenshots showing your rating coming back up
Your 5-star trip count
Nice written feedback from riders
Proof you took Uber's quality course
A short note on what caused the bad stretch

What actually works

Don't argue that the rating number is wrong. Show it was a short bad stretch that's already turning around: say what caused it (sickness, car trouble, a rough run of trips), show your recent trips are rated higher, and mention Uber's quality course if you took it.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Uber appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Uber appeal page.