Uber: High cancellation rate / ride refusals deactivation appeal
Independent self-help tool. We are not Uber, not affiliated with Uber, and we never ask for your Uber password.
Check my Uber notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.
What this deactivation means
You cancelled too high a share of accepted trips, or a pattern reads as refusing riders. Refusal on a protected characteristic is treated as discrimination, which is far more serious.
Where and when to appeal
Channel
In-app Review Center, the only official appeal channel. Not email, phone, or a Greenlight Hub visit.
Deadline
No public deadline; submit as soon as you have your evidence.
Decision time
Typically 3 to 7 business days, tracked in the Review Center. Don't follow up before ~3 days.
The evidence that moves this reason
- Your cancellation rate vs the local threshold
- Per-trip reasons (no-show past timer, unsafe pickup, vehicle issue, safety)
- Timestamps
- 'rider not here' confirmations
What actually works
Explain each cancellation on its own: the rider never showed, the pickup felt unsafe, car trouble. Make clear you never refused riders because of who they are. Admit the rate got too high and give a simple plan for keeping it lower.
You can win this one, but only with strong, specific proof; a form letter won't move it.
Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Uber appeal page.