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Shipt: Member rating below 4.7 deactivation appeal

Independent self-help tool. We are not Shipt, not affiliated with Shipt, and we never ask for your Shipt password.

Check my Shipt notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Your average member rating fell below Shipt's 4.7 minimum. Shipt says the number is calculated over a rolling set of recent orders, and shoppers consistently report the window is your last 50. The first fall usually triggers a temporary deactivation with a mandatory refresher course, not a permanent ban. Common unfair patterns: members who rate low no matter what with no comment, and low ratings caused by store problems like heavy out-of-stocks. Shipt itself acknowledges the serial low-rater problem and built automatic forgiveness that tracks member rating patterns.

Where and when to appeal

Channel
The web 'Appeal form' linked on Shipt's deactivations page (shipt.com/shopper/deactivations). Upload every document inside the form itself: Shipt's page says documents submitted outside the form 'will not be reviewed during the appeal process.' Shoppers also use shoppers@shipt.com and the (205) 502-2500 support line, but those are general support contacts, not the appeal channel, so treat them as follow-up only.
Deadline
No published filing deadline, so file as soon as you can while records are fresh. One timing trap: if a rating or on-time drop put you in a temporary deactivation with a refresher course, shoppers report you get only about 5 days to finish it, and missing that window can make the deactivation permanent.
Decision time
No published national timeline. Minnesota shoppers have a real one: a September 2025 settlement with the Minnesota Attorney General requires Shipt to answer every deactivation appeal in writing within 3 business days. Outside Minnesota, shoppers report anything from a few days to two weeks, and some appeals get no reply at all.

The evidence that moves this reason

  • Screenshots of your stats in the 'Shopper Hub'
  • The specific low-rated orders with dates and what went wrong on them (out-of-stocks, store delays)
  • 'Rating Forgiveness' requests you filed and any that were granted
  • Member thank-you messages
  • Proof you finished the refresher course on time

What actually works

Work the forgiveness system first and the appeal second. File a 'Rating Forgiveness' request for every low rating tied to something outside your control, because each one that clears can lift you back over 4.7 without an argument. If a refresher course is offered, finish it immediately; shoppers report only about 5 days. In the appeal, do the math for them: name the handful of orders that dragged the last-50 average and show the rest of your record. This category has the clearest road back of any Shipt reason.

Good news on the odds: this is one of the reasons people win most often, when they bring the right proof.

Write my Shipt appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Shipt appeal page.