DoorDash: Customer rating below 4.2 stars deactivation appeal
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Check my DoorDash notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.
What this deactivation means
Average customer star rating fell under the 4.2 minimum. Also treated as an 'objective metric' that's generally hard to appeal.
Where and when to appeal
Channel
In-app 'Start appeal' button, or the appeal form linked in your deactivation email. You cannot appeal through Dasher Support.
Deadline
1 year from deactivation to file the first appeal (Seattle Dashers: 90 days).
Decision time
Usually a few business days; appeals are reviewed by DoorDash staff. Track status live in the app.
The evidence that moves this reason
- Proof low ratings were retaliatory or tied to restaurant delays / missing items / weather
- Positive customer messages
- On-time delivery photos
What actually works
Show the low ratings weren't about your work: late restaurants, items the store left out, or a few unfair one-star reviews pulling down your average. Then say what you've changed on your end.
Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.
Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the DoorDash appeal page.