DoorDash: Completion rate below 80% deactivation appeal

What this deactivation means

You completed under 80% of accepted orders (measured after ~20 orders), usually from unassigning too many. Acceptance rate does NOT cause deactivation.

Where and when to appeal

The evidence that moves this reason

• Completion-rate history showing the drop is an anomaly
• app-glitch screenshots
• records of drops for safety or closed stores / orders never ready
• GPS timeline

The angle that actually works

DoorDash calls this an 'objective metric' and resists reversing it, so don't plead — argue each drop was outside your control or safety-driven, that the metric misrepresents your reliability, and name concrete corrective steps.

Be realistic: platforms treat this as an objective metric or serious flag and resist reversing it, so the appeal has to be especially well-evidenced and argue causation, not plead.

If DoorDash denies the appeal

Denied: wait 90 days and re-appeal with NEW evidence. If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Binding arbitration requires first emailing dasher.informal.resolution@doordash.com (60-day informal step, mandatory). Seattle's App-Based Worker Deactivation Rights Ordinance (Jan 2025, upheld by the 9th Cir. 2026) gives 14 days' notice, records access, an appeal, and reinstatement+backpay if unjustified; NYC has narrower food-delivery protections (Dec 2025).