Instacart: 'Fraud' flag — wrong-address / undelivered deactivation appeal

What this deactivation means

System or customer complaint flags a delivery that allegedly didn't arrive or went to the wrong place. Highest-stakes label, often from a single complaint.

Where and when to appeal

The evidence that moves this reason

• In-app delivery photo PLUS your own timestamped backup photo of the correct address
• GPS proof (Google Timeline) at the location
• exact order ID + batch + date
• matching receipts
• customer chat

The angle that actually works

Rebut the specific incident chronologically with exculpatory evidence, lead with your clean history, quote the exact order ID/date (support often can't find the case without it). A factual rebuttal, never an admission.

This reason is appealable, but only with strong, specific evidence — a generic letter won't move it.

If Instacart denies the appeal

Denied: reframe and re-appeal quoting the exact order ID/date. Cite Instacart's own fair-investigation clause. File a BBB complaint and a state AG consumer complaint (CA/NY/IL active). If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Seattle's ordinance (90-day challenge, private right of action) and NYC's Dec 2025 protections apply where relevant. Individual arbitration via JAMS per the IC Agreement (CA Prop 22 opt-out window). Separate any unpaid-earnings claim (small claims) from reinstatement.