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Shipt: Reliability below 90% (dropped or abandoned orders) deactivation appeal

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Check my Shipt notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Your reliability percentage fell below the 90% minimum. This is about orders you claimed and then dropped or did not complete, and drops close to the delivery window hurt most; shoppers describe the drop rate counting the hour before or during the window, with about 1 drop in the last 50 forgiven in some situations. Emergencies, car trouble, and app glitches that forced a drop all land in this bucket looking the same as flaking.

Where and when to appeal

Channel
The web 'Appeal form' linked on Shipt's deactivations page (shipt.com/shopper/deactivations). Upload every document inside the form itself: Shipt's page says documents submitted outside the form 'will not be reviewed during the appeal process.' Shoppers also use shoppers@shipt.com and the (205) 502-2500 support line, but those are general support contacts, not the appeal channel, so treat them as follow-up only.
Deadline
No published filing deadline, so file as soon as you can while records are fresh. One timing trap: if a rating or on-time drop put you in a temporary deactivation with a refresher course, shoppers report you get only about 5 days to finish it, and missing that window can make the deactivation permanent.
Decision time
No published national timeline. Minnesota shoppers have a real one: a September 2025 settlement with the Minnesota Attorney General requires Shipt to answer every deactivation appeal in writing within 3 business days. Outside Minnesota, shoppers report anything from a few days to two weeks, and some appeals get no reply at all.

The evidence that moves this reason

  • A dated list of every dropped order with the real reason
  • support chats where you gave notice before dropping
  • repair bills, medical notes, or photos for the emergencies
  • screenshots of app errors that unassigned you
  • your completion history before the bad stretch

What actually works

Own the number and shrink it. Show how few drops there actually were, prove the real-life reasons behind them, and point out every one where you told support ahead of time. Shipt reads this metric as a promise-keeping score, so end with the specific change you made, like claiming fewer orders per window, rather than a general apology.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Shipt appealFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

If Shipt denies the appeal

Denied: re-submit through the appeal form only when you have NEW documents, since Shipt says it does not review anything sent outside the form. Minnesota shoppers have extra teeth: the September 2025 Minnesota AG settlement requires Shipt to name the specific contract provision it says you violated and to answer appeals in writing within 3 business days, and you can complain to the Minnesota Attorney General's office if it does not. If the background or driving report is wrong, dispute it directly with Checkr. The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to Shipt automatically. Beyond that, the Shopper Agreement's Mutual Arbitration Provision is the contractual path: individual arbitration, no court or class case, unless you opted out in writing within 30 days of creating your account (few did). Read your own copy of the agreement for the current arbitration steps and notice address (Shipt Legal is in Birmingham, AL). Note on Seattle: the deactivation-rights ordinance that helps workers on other platforms does not currently help here, because Shipt paused Seattle operations in January 2024 over those laws and had not returned as of mid 2026. Some shoppers report that a BBB or state attorney general consumer complaint got a human to re-read a case; treat that as a pressure valve, not a process.

FAQ

What does "Reliability below 90% (dropped or abandoned orders)" mean on Shipt?

Your reliability percentage fell below the 90% minimum. This is about orders you claimed and then dropped or did not complete, and drops close to the delivery window hurt most; shoppers describe the drop rate counting the hour before or during the window, with about 1 drop in the last 50 forgiven in some situations. Emergencies, car trouble, and app glitches that forced a drop all land in this bucket looking the same as flaking.

What evidence do I need to appeal a Shipt reliability below 90% (dropped or abandoned orders) deactivation?

A dated list of every dropped order with the real reason; support chats where you gave notice before dropping; repair bills, medical notes, or photos for the emergencies; screenshots of app errors that unassigned you; your completion history before the bad stretch.

How do I submit a Shipt appeal?

The web 'Appeal form' linked on Shipt's deactivations page (shipt.com/shopper/deactivations). Upload every document inside the form itself: Shipt's page says documents submitted outside the form 'will not be reviewed during the appeal process.' Shoppers also use shoppers@shipt.com and the (205) 502-2500 support line, but those are general support contacts, not the appeal channel, so treat them as follow-up only. No published filing deadline, so file as soon as you can while records are fresh. One timing trap: if a rating or on-time drop put you in a temporary deactivation with a refresher course, shoppers report you get only about 5 days to finish it, and missing that window can make the deactivation permanent.