Reinstara

Shipt: Reliability below 90% (dropped or abandoned orders) deactivation appeal

Independent self-help tool. We are not Shipt, not affiliated with Shipt, and we never ask for your Shipt password.

Check my Shipt notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Your reliability percentage fell below the 90% minimum. This is about orders you claimed and then dropped or did not complete, and drops close to the delivery window hurt most; shoppers describe the drop rate counting the hour before or during the window, with about 1 drop in the last 50 forgiven in some situations. Emergencies, car trouble, and app glitches that forced a drop all land in this bucket looking the same as flaking.

Where and when to appeal

Channel
The web 'Appeal form' linked on Shipt's deactivations page (shipt.com/shopper/deactivations). Upload every document inside the form itself: Shipt's page says documents submitted outside the form 'will not be reviewed during the appeal process.' Shoppers also use shoppers@shipt.com and the (205) 502-2500 support line, but those are general support contacts, not the appeal channel, so treat them as follow-up only.
Deadline
No published filing deadline, so file as soon as you can while records are fresh. One timing trap: if a rating or on-time drop put you in a temporary deactivation with a refresher course, shoppers report you get only about 5 days to finish it, and missing that window can make the deactivation permanent.
Decision time
No published national timeline. Minnesota shoppers have a real one: a September 2025 settlement with the Minnesota Attorney General requires Shipt to answer every deactivation appeal in writing within 3 business days. Outside Minnesota, shoppers report anything from a few days to two weeks, and some appeals get no reply at all.

The evidence that moves this reason

  • A dated list of every dropped order with the real reason
  • Support chats where you gave notice before dropping
  • Repair bills, medical notes, or photos for the emergencies
  • Screenshots of app errors that unassigned you
  • Your completion history before the bad stretch

What actually works

Own the number and shrink it. Show how few drops there actually were, prove the real-life reasons behind them, and point out every one where you told support ahead of time. Shipt reads this metric as a promise-keeping score, so end with the specific change you made, like claiming fewer orders per window, rather than a general apology.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Shipt appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Shipt appeal page.