Instacart: Low shopper rating deactivation appeal

What this deactivation means

Your rolling average (last ~100 deliveries) fell below the ~4.5+ band. Low-star deliveries drop off over time, so it self-heals.

Where and when to appeal

The evidence that moves this reason

• Ratings-trend screenshots
• notes on bad batches (out-of-stocks, store/customer issues outside your control)
• long clean-history stats

The angle that actually works

Frame low ratings as driven by factors outside your control, show the trajectory and volume, commit to corrective behavior. Among the more recoverable reasons.

Good news on the odds: this is one of the more reversible reasons when you bring the right evidence.

If Instacart denies the appeal

Denied: reframe and re-appeal quoting the exact order ID/date. Cite Instacart's own fair-investigation clause. File a BBB complaint and a state AG consumer complaint (CA/NY/IL active). If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Seattle's ordinance (90-day challenge, private right of action) and NYC's Dec 2025 protections apply where relevant. Individual arbitration via JAMS per the IC Agreement (CA Prop 22 opt-out window). Separate any unpaid-earnings claim (small claims) from reinstatement.