Instacart: High cancellation rate (>15%) deactivation appeal

What this deactivation means

You canceled more than ~15% of accepted batches — treated as a reliability failure.

Where and when to appeal

The evidence that moves this reason

• Documentation for cancellations (store closed, item unavailable, safety, technical failure, emergency)
• timestamps
• support-chat records

The angle that actually works

Distinguish forced/legitimate cancellations from voluntary ones, show most were unavoidable, note the rate is a lagging metric you'll bring back under threshold.

This reason is appealable, but only with strong, specific evidence — a generic letter won't move it.

If Instacart denies the appeal

Denied: reframe and re-appeal quoting the exact order ID/date. Cite Instacart's own fair-investigation clause. File a BBB complaint and a state AG consumer complaint (CA/NY/IL active). If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Seattle's ordinance (90-day challenge, private right of action) and NYC's Dec 2025 protections apply where relevant. Individual arbitration via JAMS per the IC Agreement (CA Prop 22 opt-out window). Separate any unpaid-earnings claim (small claims) from reinstatement.