DoorDash: Contract violation with no clear reason given deactivation appeal

Independent self-help tool. We are not DoorDash, not affiliated with DoorDash, and we never ask for your DoorDash password.

Check my DoorDash notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

The notice only says you violated the Independent Contractor Agreement or the Deactivation Policy, with no incident named. Before anything else, check the deactivation email and the Ratings tab in the app: DoorDash usually shows the category there even when the notice is vague. This matters because you get one appeal plus one re-appeal after 90 days, and a letter aimed at the wrong thing wastes one of them.

Where and when to appeal

Channel

In-app 'Start appeal' button, or the appeal form linked in your deactivation email. You cannot appeal through Dasher Support.

Deadline

1 year from deactivation to file the first appeal (Seattle Dashers: 90 days).

Decision time

Usually a few business days; appeals are reviewed by DoorDash staff. Track status live in the app.

The evidence that moves this reason

The exact wording of your deactivation email (screenshot it)
The violations or ratings screen from the app
Your completion rate and rating
Your last few weeks of deliveries
Any earlier warning emails

What actually works

Pin down the category before you argue. If the email or the app names one, answer that one thing with your proof. If it truly names nothing, write to your record: your rating, completion rate, and delivery history, state plainly that you know of nothing that breaks the agreement, and ask them to name the specific incident so you can respond to it.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my DoorDash appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the DoorDash appeal page.