Uber: Cancellation fraud ('cancellations for unearned payouts') deactivation appeal

Independent self-help tool. We are not Uber, not affiliated with Uber, and we never ask for your Uber password.

Check my Uber notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Uber's in-app wording: 'caused cancellations to get unearned payouts.' An automated pattern flag on drivers and couriers, distinct from a high cancellation rate. App glitches, order unstacking, and rider- or customer-side cancellations can all feed it, and the notice usually shows a long appeal window (often a year).

Where and when to appeal

Channel

In-app Review Center, the only official appeal channel. Not email, phone, or a Greenlight Hub visit.

Deadline

No public deadline; submit as soon as you have your evidence.

Decision time

Typically 3 to 7 business days, tracked in the Review Center. Don't follow up before ~3 days.

The evidence that moves this reason

Your full trip or delivery timeline for the flagged period
An earnings statement showing you never collected cancellation fees
Per-cancellation causes (app freeze, closed restaurant, rider no-show) with timestamps
Any support tickets about app problems that day

What actually works

They're saying you canceled on purpose to collect fees, so answer the money part first: show you never collected those fees. Then go through each flagged cancellation one at a time. Canceling too much is not the same as running a scam; keep those two things separate in your letter.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

Write my Uber appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Uber appeal page.