Uber: Account sharing / someone else on your account deactivation appeal

What this deactivation means

Uber believes another person drove or delivered on your profile. That breaks background-check integrity, so it's treated as a safety violation and leans permanent. False flags happen: a new phone, a household member's rider account, a sold car, or a duplicate-account heuristic.

Where and when to appeal

The evidence that moves this reason

• Your Real-Time ID Check (selfie) pass history
• single-device login records
• GPS patterns consistent with your normal driving area and hours
• a plain explanation of whatever triggered the flag

The angle that actually works

Prove the account never left your hands. Point to every selfie ID check you passed during that time, and name what really caused the flag (a new phone, a shared wifi, logging in from home). A plain 'I never shared it' isn't enough; connect your proof to the exact trips they flagged.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

If Uber denies the appeal

Denied: re-appeal with NEW objective evidence (don't resubmit the same text). If the background or driving report is wrong, dispute it directly with the company that made it (usually Checkr). The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to the platform automatically. Fixing a wrong report is often the easiest win there is. NYC TLC drivers can demand a free AAA Driver Deactivation Review Panel (highest-yield path; IDG advocate). Colorado's 2026 Deactivation Policy and Seattle's/NYC's ordinances grant appeal rights Uber doesn't advertise. Uber's agreement forces individual arbitration (AAA/JAMS) for most disputes; new drivers have a 30-day arbitration opt-out.