Uber: Account sharing / someone else on your account deactivation appeal
Independent self-help tool. We are not Uber, not affiliated with Uber, and we never ask for your Uber password.
What this deactivation means
Uber believes another person drove or delivered on your profile. That breaks background-check integrity, so it's treated as a safety violation and leans permanent. False flags happen: a new phone, a household member's rider account, a sold car, or the system wrongly thinking you have two accounts.
Where and when to appeal
The evidence that moves this reason
- Your Real-Time ID Check (selfie) pass history
- Single-device login records
- GPS patterns consistent with your normal driving area and hours
- A plain explanation of whatever triggered the flag
What actually works
Prove the account never left your hands. Point to every selfie ID check you passed during that time, and name what really caused the flag (a new phone, a shared wifi, logging in from home). A plain 'I never shared it' isn't enough; connect your proof to the exact trips they flagged.
Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.
Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Uber appeal page.