Walmart Spark: Low completion rate / dropped trips deactivation appeal
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Check my Walmart Spark notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.
What this deactivation means
Dropping below ~80% completion puts an account at risk. It's the 'dropped trips' metric that triggers deactivation, not star ratings alone.
Where and when to appeal
Channel
In the app: tap the red 'Account deactivated' banner, scroll to the bottom of the Account Status page, and open 'What if I have further questions or disagree with my deactivation?'. The 'go here' link opens the appeals form. Backup: email sparksupport@custhelp.com or call (855) 743-0457; drivers also use sparkdriverappeals@wal-mart.com for appeals. Reactivations sometimes happen silently weeks later with no email, so re-check the app periodically even after a denial.
Deadline
No hard filing deadline, but the in-app banner shows a 'close date' after which you can't add details. Seattle: 90 days.
Decision time
Walmart says appeals are reviewed within 5 to 7 days; drivers report Terms of Use cases often take two weeks or longer.
The evidence that moves this reason
- My Metrics screenshots showing the trend
- Documentation for drops (store closed / no orders ready, curbside waits past 30 min, app crashes, GPS failures, unsafe conditions)
- Dates and order IDs for trips wrongly counted
What actually works
Don't fight the number; explain it. Show which dropped orders weren't your fault (store closed, curbside wait past 30 minutes, app crashes), point to your on-time history, and commit to where you'll keep the rate from now on.
You can win this one, but only with strong, specific proof; a form letter won't move it.
Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Walmart Spark appeal page.