Walmart Spark: Low completion rate / dropped trips deactivation appeal

What this deactivation means

Dropping below ~80% completion puts an account at risk. It's the 'dropped trips' metric that triggers deactivation, not star ratings alone.

Where and when to appeal

The evidence that moves this reason

• My Metrics screenshots showing the trend
• documentation for drops (store closed / no orders ready, curbside waits past 30 min, app crashes, GPS failures, unsafe conditions)
• dates and order IDs for trips wrongly counted

The angle that actually works

Concede the metric while reframing the cause: show specific drops were outside your control or app/store failures, commit to a going-forward standard, and point to consistent on-time history to argue the drops are anomalous.

This reason is appealable, but only with strong, specific evidence — a generic letter won't move it.

If Walmart Spark denies the appeal

Denied: the contractual path is INDIVIDUAL ARBITRATION (Spark IC Agreement bars court/class unless you opted out within 30 days). Send a written pre-arbitration notice / request a pre-arbitration call (many cases resolve here; some drivers get reactivated just from initiating). Formal demand goes to Walmart Inc., Legal Dept, 1 Customer Drive, MS 0215, Bentonville, AR 72716 (~$200 worker cost). If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Seattle drivers (Spark qualifies, 250+ workers): 90-day challenge, records access; file with Seattle OLS. NOTE: the Feb 2026 Walmart $100M FTC settlement was about pay/tip deception, NOT deactivations — don't conflate.