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Shipt: Shopper Agreement violation (no clear reason given) deactivation appeal

Independent self-help tool. We are not Shipt, not affiliated with Shipt, and we never ask for your Shipt password.

Check my Shipt notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

The email only says you violated the Shopper Agreement, with no order, date, or incident named. Shipt notices are often this vague. The real trigger is almost always one of the other reasons here: a stat that slipped, a member report, or an automated flag. Minnesota shoppers now have a right to better: the 2025 AG settlement requires Shipt to state the specific contract provision it claims you violated.

Where and when to appeal

Channel
The web 'Appeal form' linked on Shipt's deactivations page (shipt.com/shopper/deactivations). Upload every document inside the form itself: Shipt's page says documents submitted outside the form 'will not be reviewed during the appeal process.' Shoppers also use shoppers@shipt.com and the (205) 502-2500 support line, but those are general support contacts, not the appeal channel, so treat them as follow-up only.
Deadline
No published filing deadline, so file as soon as you can while records are fresh. One timing trap: if a rating or on-time drop put you in a temporary deactivation with a refresher course, shoppers report you get only about 5 days to finish it, and missing that window can make the deactivation permanent.
Decision time
No published national timeline. Minnesota shoppers have a real one: a September 2025 settlement with the Minnesota Attorney General requires Shipt to answer every deactivation appeal in writing within 3 business days. Outside Minnesota, shoppers report anything from a few days to two weeks, and some appeals get no reply at all.

The evidence that moves this reason

  • A screenshot of the exact deactivation notice
  • Your 'Shopper Hub' stats from before the deactivation
  • Your last few weeks of orders
  • Any support tickets, warnings, or odd member interactions from your final days
  • Any reference ID in the notice

What actually works

Ask Shipt to name the specific provision and incident, then answer the most likely trigger anyway so the appeal does work either way. Check your stats first, because a quiet slide under 4.7 or 90% explains many mystery notices. Walk through your recent orders, flag anything unusual with your records attached, and keep it short. Minnesota shoppers should cite the AG settlement's requirement by name when asking for the specific reason.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Shipt appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Shipt appeal page.