Instacart: Multiple devices / account sharing flag deactivation appeal

What this deactivation means

The system looked at your phone and GPS activity and decided someone else was shopping on your account. Couples who shop together in one car get flagged this way. Co-shopping is allowed when the companion has their own shopper account, which makes false flags winnable.

Where and when to appeal

The evidence that moves this reason

• A written explanation of the flagged pattern
• a selfie holding your ID
• car registration
• a debit-card copy and bank statement matching the account name (this exact bundle got a flagged couple reinstated in two weeks)
• the companion's own shopper-account details if co-shopping

What actually works

Prove one person runs the account, and explain the innocent reason for the flag: a shared car, family phones on the same wifi, shopping together. ID documents beat explanations here, so attach them.

Be realistic: platforms rarely reverse this one. Your appeal needs strong proof of what really caused it, not an apology or a plea.

If Instacart denies the appeal

Denied: rework the appeal and send it again, quoting the exact order ID and date. Cite Instacart's own fair-investigation clause. File a BBB complaint and a state AG consumer complaint (CA/NY/IL active). If the background or driving report is wrong, dispute it directly with the company that made it (usually Checkr). The law (FCRA) makes them recheck it, usually within 30 days, and the fixed report goes to the platform automatically. Fixing a wrong report is often the easiest win there is. Seattle's ordinance (90-day challenge, private right of action) and NYC's Dec 2025 protections apply where relevant. Individual arbitration via JAMS per the IC Agreement (CA Prop 22 opt-out window). Separate any unpaid-earnings claim (small claims) from reinstatement.