Amazon Flex: Selfie verification / bot-detection flag deactivation appeal

Independent self-help tool. We are not Amazon Flex, not affiliated with Amazon Flex, and we never ask for your Amazon Flex password.

Check my Amazon Flex notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

The check-in selfie or an automated 'robot verification' flagged the account: failed selfie matches (sometimes on days with no failed check-in at all), or bot-detection tripped by fast manual tapping during block grabs. These arrive in waves.

Where and when to appeal

Channel

In-app Help, then Account Actions, or reply to the deactivation email / email amazonflex-support@amazon.com. Replying to the original email keeps the case ID and routes to the deciding team.

Deadline

Move within ~5 business days; the case can auto-close and become permanent. Seattle: 90 days.

Decision time

~7-14 business days; first replies are often templated form rejections.

The evidence that moves this reason

Your check-in history
Device details
A fresh selfie matching your ID
A plain statement of manual app use
Timestamps showing normal behavior

What actually works

A computer flagged you, but a person reads your appeal. Ask for a human to review that exact check, and show it's still you: same face, same phone, same work history.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Amazon Flex appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Amazon Flex appeal page.