Instacart: Serious customer complaint / conduct deactivation appeal

What this deactivation means

A customer reported rude, confrontational, or unprofessional behavior. Can deactivate on a first or second complaint.

Where and when to appeal

The evidence that moves this reason

• The full in-app chat transcript with timestamps, context showing you stayed professional, corroborating messages

The angle that actually works

Show the complete interaction in context (the chat log usually helps you), demonstrate you followed policy, anchor on your conduct and record rather than who was 'right.'

This reason is appealable, but only with strong, specific evidence — a generic letter won't move it.

If Instacart denies the appeal

Denied: reframe and re-appeal quoting the exact order ID/date. Cite Instacart's own fair-investigation clause. File a BBB complaint and a state AG consumer complaint (CA/NY/IL active). If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Seattle's ordinance (90-day challenge, private right of action) and NYC's Dec 2025 protections apply where relevant. Individual arbitration via JAMS per the IC Agreement (CA Prop 22 opt-out window). Separate any unpaid-earnings claim (small claims) from reinstatement.