Amazon Flex: Delivery quality (undelivered / misdelivered) deactivation appeal

Independent self-help tool. We are not Amazon Flex, not affiliated with Amazon Flex, and we never ask for your Amazon Flex password.

Check my Amazon Flex notice freeFree check first. The full written appeal is $34 flat, with a free rewrite if it's denied.

What this deactivation means

Packages marked undeliverable without a valid reason, not returned by the ~10 AM deadline, wrong addresses, or 'delivered but not received' reports (~20% of cases). A known false-flag: returns handed to station staff who never scan them, which reads as missing packages, so photograph returns at handoff.

Where and when to appeal

Channel

In-app Help, then Account Actions, or reply to the deactivation email / email amazonflex-support@amazon.com. Replying to the original email keeps the case ID and routes to the deciding team.

Deadline

Move within ~5 business days; the case can auto-close and become permanent. Seattle: 90 days.

Decision time

~7-14 business days; first replies are often templated form rejections.

The evidence that moves this reason

In-app delivery photos (correct drop location)
GPS/geotag at the address
Timestamps
Customer notes
Photos of access barriers
Records of packages returned on time

What actually works

Go package by package instead of arguing about the overall number. Show each flagged delivery was done right (photo at the right door, GPS at the address) or couldn't be delivered for a real reason (locked gate, no safe spot). If you truly missed one, own it and say what changed. Roughly 40-55% win these.

You can win this one, but only with strong, specific proof; a form letter won't move it.

Write my Amazon Flex appeal

Denied, or planning the next move? The full guide (re-appeals, report disputes, arbitration) is on the Amazon Flex appeal page.