Amazon Flex: Delivery quality (undelivered / misdelivered) deactivation appeal

What this deactivation means

Packages marked undeliverable without a valid reason, not returned by the ~10 AM deadline, wrong addresses, or 'delivered but not received' reports (~20% of cases).

Where and when to appeal

The evidence that moves this reason

• In-app delivery photos (correct drop location)
• GPS/geotag at the address
• timestamps
• customer notes
• photos of access barriers
• records of packages returned on time

The angle that actually works

Attack the specific packages, not the metric in aggregate. Show each flagged delivery was completed correctly or undeliverable for a documented reason. Frame any genuine miss as isolated with a fix (~40-55%).

This reason is appealable, but only with strong, specific evidence — a generic letter won't move it.

If Amazon Flex denies the appeal

Denied: reply asking for the specific records behind the decision. If a background/MVR report is wrong, dispute it directly with the screening vendor (usually Checkr) under the FCRA — they must reinvestigate, typically within 30 days, and a corrected report is auto-reported to the platform. This is a report-accuracy fight, not a plea, and is often the most winnable path. Binding arbitration via AAA (driver fee ~$225 capped, Amazon pays the rest; ~2-9 months); the FAA §1 transportation-worker exemption is actively litigated. Seattle's ordinance (250+ workers — Amazon qualifies): 14 days' notice, records access, 90-day internal challenge, reinstatement + back pay if unjustified (file with Seattle OLS). NYC Int.1332 currently covers food delivery (may not reach Flex).